Support

How to reach the support desk, what it answers itself and what a person reads, and the response time the records show.

How to reach the desk

Open a ticket  a form: the product, your question, and the request id an error answer carried. No account and no e-mail: the ticket's own page is where the answer appears.

Billing, accounts, refunds, legal and privacy: a person reads these. Write to SwarmInc@proton.me or open a ticket; the desk routes them.

Plans, payments and refunds for APIs bought on RapidAPI are handled in your RapidAPI account (Billing) and by RapidAPI's own support; for Apify Actors, in your Apify Console (Billing).

What the desk answers itself, and what a person reads

An automated assistant answers questions about a product from its own documentation (parameters, fields, source), the API's rules (limits, status codes, the cache) and the storefront's record of your request (by its request id). Every automated answer opens with a label saying so: Automated reply from SwarmInc's support assistant — not a person. It answers from the product's documentation and our server's own record of your request; billing, refunds and anything about your account go to a person.

The assistant never answers about billing, refunds, charges, subscriptions, accounts, personal data, legal or privacy matters: the ticket says a person will read it, and that person does. It makes no promise — no refund, no discount, no delivery date — and links only to the company's own pages and listings. A question it can't answer from the documentation also goes to a person.

Response time

Over the last 90 days, 1 ticket: the median time to an answer was 3 minutes (1 answered by the assistant, 0 routed to a person).

A ticket older than 7 days is not answered any more (its page says so). Please don't include passwords, API keys or personal data in a ticket.

Is the product itself down? The status page is generated from our own probes.